Shipping policy
SHIPPING POLICY
At Mina’s Art Space, every artwork is handled, packaged, and shipped with care. Original artworks require specialist preparation, and shipping arrangements may vary depending on the size, weight, framing, destination, and value of the artwork.
This Shipping Policy applies to orders placed through Mina’s Art Space, including original artworks, framed or unframed paintings, prints, and related art products.
ORDER PROCESSING
Please allow 3–7 business days for order processing, preparation, and packaging before dispatch.
Larger artworks, framed works, international orders, or specially packaged items may require additional preparation time.
Orders are only dispatched after full payment has been received and cleared.
SHIPPING DESTINATIONS
Mina’s Art Space ships artworks within the United Kingdom and internationally, subject to courier availability, customs requirements, insurance options, artwork size, packaging requirements, and safe delivery conditions.
International shipping may vary depending on the destination country and the nature of the artwork. If shipping is not available automatically at checkout, buyers should contact Mina’s Art Space before placing an order so that a suitable shipping quote and delivery arrangement can be confirmed.
Mina’s Art Space reserves the right to decline or cancel an order where safe, insured, or practical delivery cannot be arranged to the buyer’s destination.
SHIPPING COSTS
Shipping costs are calculated according to the artwork size, weight, destination, packaging requirements, courier service, and insurance where applicable.
For some artworks, especially larger original paintings or international orders, shipping may need to be quoted separately before the order is finalised.
Where shipping is included in the artwork price, this will be clearly stated in the product listing, invoice, or order confirmation.
Where shipping is not included, Mina’s Art Space will confirm the shipping cost with the buyer before payment is completed.
COURIERS AND DELIVERY SERVICES
Mina’s Art Space may use trusted courier or delivery services depending on the destination and nature of the artwork.
International shipments may be sent using tracked courier services such as DHL or other suitable providers.
The final courier will be selected based on the artwork, destination, delivery timeframe, insurance options, and safe handling requirements.
PACKAGING
All artworks are carefully and securely packaged to help protect them during transit.
Packaging may include protective wrapping, corner protection, rigid board, reinforced cardboard, specialist art packaging, or other protective materials depending on the artwork.
For original artworks, Mina’s Art Space may photograph the artwork and packaging before dispatch for condition records and shipping evidence.
TRACKING
Tracking information will be provided where available once the order has been dispatched.
Buyers are responsible for monitoring tracking updates and ensuring that someone is available to receive the delivery where required.
DELIVERY TIMES
Estimated delivery times vary depending on destination, courier service, customs processing, and local delivery conditions.
UK delivery times may vary depending on the courier and artwork preparation requirements.
International delivery times are estimates only. Delays caused by customs, courier networks, import checks, weather, local delivery issues, or circumstances outside Mina’s Art Space’s control are not the responsibility of Mina’s Art Space.
CUSTOMS, IMPORT DUTIES AND TAXES
International orders may be subject to customs fees, import duties, taxes, handling charges, or other local charges determined by the destination country.
These charges are the responsibility of the buyer and are not included in the artwork price or shipping cost unless expressly stated in writing.
Mina’s Art Space is not responsible for customs delays, import charges, or refusal to pay customs duties or local taxes.
ACCURATE DELIVERY INFORMATION
Buyers are responsible for providing accurate delivery details at the time of purchase.
Mina’s Art Space is not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or outdated shipping information supplied by the buyer.
If an order is returned due to incorrect delivery details or failure to collect, the buyer may be responsible for any additional shipping or return costs.
DAMAGED SHIPMENTS
If an artwork arrives damaged, please contact Mina’s Art Space within 48 hours of delivery at:
Please include:
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your order number
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photographs of the outer packaging
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photographs of the inner packaging
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photographs of the artwork
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photographs showing any visible damage
Please keep all packaging materials until the matter has been reviewed, as the courier or insurer may require evidence.
Mina’s Art Space will review the information provided and work with the buyer to resolve the matter appropriately.
LOST OR DELAYED SHIPMENTS
If a shipment appears delayed or lost, Mina’s Art Space will assist by reviewing the tracking information and contacting the courier where appropriate.
Resolution times may depend on the courier’s investigation process.
Mina’s Art Space is not responsible for delays caused by customs, courier networks, incorrect delivery information, or circumstances outside its control.
COLLECTION OR SPECIAL DELIVERY ARRANGEMENTS
Where appropriate, local collection or special delivery arrangements may be agreed in writing before purchase.
Any special arrangement must be confirmed by Mina’s Art Space before payment is completed.
CONTACT
For shipping enquiries, international delivery quotes, or special shipping arrangements, please contact: